Casio Support Center
Frequently Asked Questions





I just registered and I can't log back in

1. Make sure that the email address and password combination that you are trying to use is the same as you registered with. 2. If you are still not able to login, please reset your password by using our forgot password tool by clicking Here.


I am trying to change my password or create my account and the system doesn't accept the password

Must be at least 8 characters long
Must contain at least one uppercase letter
Must contain at least one lowercase letter
Must contain at least one number
Must contain at least one special character


I just registered and I didn't get the email to log on

In our new system, you don't need the email to log in, after you register you can log in immediately. However you will receive an email after you register, change account information, submit a repair, or a change of status has occurred with your repair so please verify the following things:

1. Verify the email address that you registered with is the one that you are checking.

2. Verify that the email is not caught in your spam filter.

3. Please add no-reply@casio.com to your address book so that your email program knows that to allow the email replies from Casio Repair to come through.


I am trying to place a repair and I can't find my model number

If you are not able to identify the model number of your product, please see the question for I can't find my model number or click Here.

When you search for your model number, please make sure that you provide at least the first 3 characters (Letters & numbers) of your model. Please do not enter any Spaces, #, -, or _. If the model names or model numbers that are shown do not exactly match your product model, please select the model name and the model description that best fits your product model.

Once the repair request is created, please follow the instructions that will be emailed to you and send your product to the East Coast Service Location (address listed below) with the following information:


In the event that the requested service for your product falls outside the terms and conditions of Casio’s Limited Warranty, our authorized service center shall furnish you a written repair estimate (rates vary between facilities).

Please note that Casio is not responsible for the memory contents of any device undergoing repair nor for goods damaged or lost in transit to our repair facility.

Why authorized service is highly recommended

Service guarantee. Casio guarantees the repair for 90 days.
We use Casio genuine parts.
We perform watertightness check on your timepiece.
Repairs are performed by Casio qualified technicians.
What services are included with my Timepiece?

Overall watch condition and function check.
Water resistance test – to ensure watertightness.
GPS, Bluetooth or atomic timekeeping check radio function test, if applicable.
Battery health check and solar battery charging, if applicable.
I can't make payment

With our Casio Service system, you can track the status of your repair request. It also provides an easy, convenient, and secure way to approve or pay the posted service fee. If for some reason you are unable to process your payment online, it is because the repair is still pending our evaluation.

If you have any payment questions, you may contact our Customer Support Team at 1(800) 706-2534 and choose option 2 or email cms@casio.com.


I can't find my model number on my product

To find the model numbers for the specific type of product, please follow the directions below to find your model number.

WatchesThe model number is marked on the back cover of your watch. The model number consists of a combination of letters and numbers which are hyphenated. It may be on the right side or left side of the module number, a 3- or 4-digit number inside of a box. (ex: GA-110, GG-1000 ,BGA-195, GBD-H1000, PRG-600, GST-B400D, EF527D, MRG-B1000B)
KeyboardsThe model number is on the top of the keyboard above the keys (ex. GP-500, AP-750, PX-S7000, CT-S1, CTK-3000, WK-6600, LK-230, SA-80)
CalculatorsThe model number is either on the Front Above the LCD display or on the back either on an ID Plate or imprinted on the back of the calculator (ex. FX-CG500, HR-300RC, DM-1200BM, MS-80B-SR)
Medical DevicesThe model is on a sticker on the bottom of the device by the battery cover.
ProjectorsThe model number is on an ID plate on the bottom or side of the projector (Examples: XJ-A250, XJ-M255, XH-F101W, UT-311WN)
Cash RegistersThe Model Number can be found on the front side or on the ID plate on the Bottom or Side of the Register. (ex. 140CR-SC, PCR-T280, TE-1500, TK-1550, BT-9100, QT-6600, V-R7000)
Label PrintersThe model number is on an ID Plate on the bottom of the Label Printer (ex. CW-E60, KL-60L)


How can I send my product for repair?

1) Print this Service Request Form and enclose it in your package with your product. If you are sending more than one product, print the Casio Service Request for each product.

2) Print the address label. Please use this address label and attach it securely to the outside of the package. Postage is not included on this label.

3) Properly package your product securely for safe shipment. We recommend shipping your product with tracking and insurance. The customer is responsible for the cost of shipping the product to Casio Factory Service Center.

4) Ship your product to:
    CAI FSC
    570 Mt. Pleasant Ave.
    Dover, NJ 07801
    Phone: 1(800) 706-2534 and choose option 2


*If you are claiming warranty service, YOU MUST INCLUDE A COPY OF PURCHASE RECEIPT.
Warranty consideration of your service request is subject to our Limited Product warranty policy.
https://casiosupport.zendesk.com/hc/en-us/articles/5749594712473-Warranty-Information


How Can I track the status of my repair?

You may check the status of your repair by logging in to your account at our Casio Service portal. Or log in as guest - Please have your work order and shipping zip code handy.


What are your repair terms and conditions?

To view our Repair Terms & Conditions please click Here.